We offer free returns only for orders with a shipping address within Germany. Outside of Germany, you must cover the shipping costs yourself and can choose a shipping company of your choice (except DPD). You are responsible until the package has been delivered to us. Please send us your unworn, original packaged goods in a stamped package to the following address :
Asphaltgold GmbH
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany
To register your return and create a return label or QR code, please go to your customer account or here :
We offer free returns only for orders with a shipping address within Germany. Outside of Germany, you must cover the shipping costs yourself and can choose a shipping company of your choice (except DPD). You are responsible until the package has been delivered to us. Please send us your unworn, original packaged goods in a stamped package to the following address :
Asphaltgold GmbH
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany
To register your return and create a return label or QR code, please go to your customer account or here :
customer service
Telephone: +49 (0)6151 - 62 92 10
Fax: +49 (0)6151 - 62 92 121
E-Mail: hello@asphaltgold.com
Service hours:
Monday – Friday
09:00 – 16:00 (email)
customer service
Telephone: +49 (0)6151 - 62 92 10
Fax: +49 (0)6151 - 62 92 121
E-Mail: hello@asphaltgold.com
Service hours:
Monday – Friday
09:00 – 16:00 ( by email )
In principle, you can send back any items to us that do not fit you or that you do not like. However, please ensure that the items are unworn and in their original packaging . In the case of sealed items, the seal must also be intact. Some items cannot be returned for hygiene reasons.
Please note that we can only accept returns of items purchased as part of a bundle if they are returned unworn, in their original packaging and in their entire bundle . As we are currently in a bundle testing phase, it is unfortunately not possible to return individual items from the bundle.
The return period is 14 days and begins as soon as you have received your order. You can find more information in our terms and conditions .
For orders valued at 40 euros or more, returns are free of charge within 14 days for orders with a shipping address in Germany.
You can register your return and create a DHL return label in your customer account or here : https://asphaltgold.returnsportal.online/
Please enter your order number and the postcode of your shipping address or the email address used to place the order and then select the items you would like to return. You will then receive a separate email with a QR code that you can easily scan at DHL and drop off your package. If necessary, you can also print out the return label yourself. We can only provide one free return label per order. You can also create a label for orders under 40 euros, but this is subject to a fee and the amount will be deducted from your refund. After receiving your return, we need 2-10 working days to process it.
When you drop off the item, ask for a receipt and keep it until your return has been confirmed. Returned items should be sent back to us in their original condition and packaging. If you are nearby, you can of course also return items purchased online to our store in Darmstadt. The refund will then be made on the next working day using the same method that your payment reached us.
Return address:
Asphaltgold GmbH
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany
Please register your return here .
We only offer free returns for orders with a shipping address in Germany. Therefore, you have to pay the shipping costs yourself and can choose a shipping company of your choice - but we recommend insured shipping. The package is your responsibility until it has been delivered to us. Please postage and send us your unworn, original packaged goods in the package to the following address:
Asphaltgold GmbH
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany
After receiving and inspecting the goods by our returns department, we will refund your money (excluding return shipping costs) within 2-10 days using the same method it was sent to us. For an exchange, we ask you to place a separate order.
We only offer free returns for orders with a shipping address in Germany. Therefore, you have to bear the shipping costs yourself and can choose a shipping company of your choice (except DPD) - but we recommend insured shipping .
Important: International returns require a completed customs declaration stating that it is a return. This must be attached to the outside of the package together with the invoice. The package is your responsibility until it has been delivered to us. Asphaltgold does not cover any customs fees or additional costs that arise from insufficient declaration.
Please post and send us your unworn, original packaged goods in a parcel to the following address:
Asphaltgold GmbH
Werner-von-Siemens-Str. 34
64319 Pfungstadt
Germany
After receiving and inspecting the goods by our returns department, we will refund your money (excluding return shipping costs) using the same method it was sent to us. For an exchange, we ask you to place a separate order.
If you wish to return some or all of the items in your order to us, please allow up to several business days (excluding weekends and holidays) for your return to be received and processed at our warehouse. We will send you a confirmation email once we have received your return.
Klarna will send you your invoice by email as soon as your order has been shipped. Please be sure to note the invoice deadline stated on your invoice. Klarna invoices are due 14 days after you receive your invoice. Your statutory right of cancellation and the Asphaltgold return policy remain unaffected by this deadline. You only pay for the items you actually keep.
If you have just returned one or more items and the end of the invoice period is approaching, we recommend that you register the return in the Klarna portal. If you have any questions, Klarna customer service will be happy to help you.
If you have received a reminder even though you have already returned your items or order:
If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service directly.
If you are waiting for a refund:
Klarna will automatically refund the amount for items that you have returned but have already paid for. Please wait for the updated invoice that confirms that the return has been received. After that, you can expect it to take around 2-5 additional banking days for the amount to be returned to your account.
If you have any further questions about your Klarna invoice, please contact Klarna customer service directly.
Please make sure you get a shipping receipt when you send in the return. You can use the return number on your receipt to keep track of the current status of your return.
Please allow several working days from Germany and up to 14 working days (excluding weekends and public holidays) from abroad until your return has reached us.
We will send you a confirmation email as soon as our returns department has checked and processed the returned goods. Depending on the volume, this can take 2 - 10 working days after your return arrives. Your money will then be refunded in the same way it reached us - depending on the payment method, it can therefore take an additional 2-3 working days for the refund to reach you. If you paid with Klarna, your invoice will be canceled or adjusted.
If you have not received confirmation of your return from us after the applicable return and processing period, please contact our customer service team at hello@asphaltgold.com . So that we can process your request immediately, please provide us with the order number.
If you would like to exchange an item, please place a new order in our online shop and return the item you have already received. The money will be refunded using the same method it was sent to us.
You are also welcome to return your order to our store. This saves transport costs and protects the environment. You can find us at the following address:
Ludwigsplatz 8a
64283 Darmstadt
Monday-Saturday
11 am to 7 pm
