how long does it take to return asphaltgold?

AN ORDER

 

Our ordering process is smooth & easy. We offer you an intuitive process that works simply and is clearly designed. A successful shopping result is the highest priority at Asphaltgold . Simply select your desired item, add it to the shopping cart and simply follow our checkout process. Enter your shipping and payment information in the checkout and select one of our payment methods. After completing the order, you will receive a confirmation including order number by email.

 

We know you can't wait to place your order. That's why we ship your items as quickly as possible with our shipping service providers DHL & UPS . Always keep an eye on your delivery status by either following the tracking link from the shipping email or in your customer account . If you have detailed questions, customer service is still available.

 

 

PAYMENT METHODS

AN ORDER

Can you return free of charge at asphaltgold?

 

Our ordering process is smooth & easy. We offer you an intuitive process that works simply and is clearly designed. A successful shopping result is the highest priority at Asphaltgold . Simply select your desired item, add it to the shopping cart and simply follow our checkout process. Enter your shipping and payment information in the checkout and select one of our payment methods. After completing the order, you will receive a confirmation including order number by email.

 

We know you can't wait to place your order. That's why we ship your items as quickly as possible with our shipping service providers DHL & UPS . Always keep an eye on your delivery status by either following the tracking link from the shipping email or in your customer account . If you have detailed questions, customer service is still available.

 

OUR PAYMENT METHODS

CUSTOMER SERVICE

can you send raffles back to asphaltgold?

CONTACT US!

 

 

Customer service

Telephone: +49 (0)6151 - 62 92 10
Fax: +49 (0)6151 - 62 92 121
Email: hello@asphaltgold.com

 

Service times:

Monday - Friday
9:00 a.m. – 4:00 p.m. ( by email )

CUSTOMER SERVICE

CONTACT US!

Customer service

Telephone: +49 (0)6151 - 62 92 10
Fax: +49 (0)6151 - 62 92 121
Email: hello@asphaltgold.com

 

Service times:

Monday - Friday
9:00 a.m. – 4:00 p.m. ( by email )

FAQ

can you send something back to asphaltgold?

HOW can I place an order?

This article will help you with orders in our online shop. If you order via the Asphaltgold app, you can check here .

Select the products you would like to order by selecting your desired size and clicking the "Add to Cart" button. You can change this selection at any time until you submit your order by changing the number of products in the shopping cart, deleting the selection by clicking on the "Remove" box or canceling the ordering process. By clicking on the “Proceed to checkout” button you will go to the next ordering step.

Please log in with your email address and password if you already have a customer account. If not, you can create a customer account (“Create Account”) or order as a guest. Your data will be collected, processed and used in compliance with data protection regulations . It will not be used for any other purpose or passed on to third parties. If you are already logged in, you can enter your billing and shipping address.

Please enter your voucher or discount code in the appropriate field and confirm with “Add voucher”. The discount amount will then be deducted from your total. You can then enter and add a second voucher.

Discount codes cannot be combined with each other and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. A cash payment is not possible. Vouchers will be reissued after they are returned and sent to you by email.

Select your desired payment method :

 

  • Paypal

undefined
  • Purchase on account

Klarna
  • Direct debit

Klarna
  • Instant bank transfer

Klarna
  • Credit card

undefined
undefined
  • Apple Pay

Apple Pay
  • Google Pay

Google Pay

 

Finally, please click on “Buy now”. You will receive an overview of your order and the associated costs. Check whether all the information is correct and please read the general terms and conditions and the cancellation policy carefully. You can complete the order if you agree to the terms and conditions and the privacy policy (check the box). By clicking the “Buy now” button you send your order to us. You are hereby making a legally binding offer. If your order was successful, your order number will be displayed and an order confirmation will be sent to the email address you provided. Please also check your spam folder, as automated emails can unfortunately end up there from time to time. If you can't find anything there, please contact us at hello@asphaltgold.com .

Can I change or cancel my order?

Unfortunately, we are unable to make any changes once the order has been completed. You are welcome to contact our customer service at hello@asphaltgold.com so that your order can be canceled and you can place a new one with the desired changes.

 

If you wish to cancel, we also ask you to contact us.

how can I change my shipping address?

Unfortunately, we are unable to make any changes once the order has been completed. You are welcome to contact our customer service at hello@asphaltgold.com so that your order can be canceled and you can place a new one with the desired changes.

How can I redeem a voucher or discount code?

Please enter your voucher or discount code in the appropriate field and confirm with “Add voucher”. The discount amount will then be deducted from your total. You can then enter and add a second voucher.

Discount codes cannot be combined with each other and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. A cash payment is not possible.

Can I buy gift vouchers?

Of course, we also offer gift vouchers with freely selectable amounts. You can choose between a PDF to print out or a voucher that will be sent to you with DHL. Gift vouchers can be redeemed both in our online shop and in our store in Darmstadt.

The Asphaltgold gift voucher is valid for 3 years and can be redeemed in the online shop and in the Asphaltgold store in Darmstadt. It cannot be used to purchase additional gift vouchers.

Are there additional taxes or customs fees?

There are no customs or import fees for shipping within the EU. Additional customs costs, taxes and fees may apply for deliveries to non-EU countries. Please inform yourself about the individual regulations of your shipping country before placing your order. All additional costs are to be borne by you.

Please note that all orders to the UK are subject to customs duties.

Can I order items to pick up from the store?

Unfortunately, the shipping option “Pick up from the Darmstadt store” is currently not available, but will be offered again soon. If you would like to pick up items in store, please do not place an order in the online shop, but rather contact our customer service on 06151-629210. The desired items will then be reserved for you and will be ready for you to try on/pick up in the store from 1 p.m. on the following working day (the reservation is valid for 3 working days). Payment is then also made in the store. Please note that purchasing on account is unfortunately not possible.

 

Address:

Asphaltgold Store Darmstadt
Ludwigsplatz 8a
64283 Darmstadt

How can I buy Heat for need products?

“Heat for Need” is Asphaltgold’s in-house charity project. Here we use sneaker hype for a good cause by offering popular, already sold-out sneaker models at an attractive price and donating the difference from the original retail price to various charities. So you can dust off the Grail you've already mentally written off and do something good at the same time - there's no better combo!

 

And this is how you get the “Heat for Need” products: To get access, you have to be in our store in Darmstadt ( Ludwigsplatz 8a, 64283 Darmstadt ). Open our app there, go to your profile (bottom right button) and select the “Heat for Need” category. Then briefly confirm your location and you can shop the “Heat for Need” products. Have fun!

What is the right of withdrawal for consumers?

You can find all the information you need here

How do I delete my customer account?

You can delete your customer account yourself in our app. To do this, go to “Account & Security” in your profile, then “Personal Information” and the 3 dots in the top left corner.

If you don't have the app, please email us at: hello@asphaltgold.com and we will delete your account for you.